1. Conditions for returns
We accept returns under the following conditions:
✅ Items must be unworn, undamaged, and in their original packaging.
✅ The return request must be made within 3 days of receipt.
✅ Proof of purchase (receipt or order confirmation) is required.
2. Non-returnable items
🚫 Personalized or engraved jewelry.
🚫 Items on sale or with discount codes applied.
🚫 Gift cards.
🚫 Returns based solely on personal preference (e.g., change of mind or style preference) are not eligible for a refund.
✅ However, we are happy to offer an exchange or store credit that can be used toward a different item of equal or greater value.
3. Refund Process
📩 To request a refund, please contact us at 📧 hxmu99@gmail.com with your order number and reason for return.
🔄 If eligible, you will receive instructions for shipping the item.
💳 Once received and approved, the refund will be processed within a maximum of 7 business days.
4. Shipping costs on returns
📦 The customer is responsible for the return shipping costs, unless the item is defective or incorrect.
🚚 It is recommended to use a trackable shipping service to ensure the arrival of the item.
5. Contact
If you have questions about our refund and return policy, please contact us at:
📧 Email: nicole.jewelryllc@gmail.com
Phone: 445-275-9865
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